FAQs

1. General questions
What is the status of my order?
- Once you have placed your order, we will send you a confirmation e-mail to track the status of your order.
- Once your order has been dispatched, we will send you another e-mail to confirm the expected delivery date and the link to track your order (where the delivery method allows).
- You can also track the status of your order from the track my order section of the website.
Can I change my order?
- We can only modify orders that have not yet been processed for shipment.
- Once your order is in “preparing for shipment”, “shipping” or “delivered” status, we cannot accept any changes to your order.
- To make changes to your order, please contact support at support@nomdusite.com.
Where do you ship?
- We currently ship worldwide.
How long does it take to ship my order?
- Once you've placed your order, it usually takes 2-3 days to process it for delivery.
- Standard shipping times for countries covered by our delivery partners are 10 to 14 business days. 
 2. Payment
What payment methods do you accept?
- You can buy on our website using a debit or credit card.
- We also offer support for Shop Pay, Apple Pay and Google Pay.
- You can choose these payment methods at checkout.
What currency will I be billed in?
- We currently only support the following currencies for billing our customers in their local currencies: USD, CAD and EUR.
 
- If your credit or debit card uses another currency, you will be billed in USD, CAD or EUR, depending on the website you are visiting. Your bank will apply the conversation rate corresponding to the currency you choose.
 
Do you offer a 3- or 4-times payment option?
- Not yet. We're working hard to bring it to you.
 3. Shipping
Where do you ship?
- We ship worldwide.
How long does it take to ship my order?
- Once you have placed your order, it usually takes 24 to 48 hours to process it for delivery.
- Standard shipping times for countries covered by our delivery partners are typically 10 to 14 business days.
How can I track my package?
- Once you have placed your order, we will send you a confirmation e-mail to track the status of your order.
- Once your order has been dispatched, we will send you another e-mail to confirm the expected delivery date and the link to track your order (where the delivery method allows).
- You can also track the status of your order from the “Track my order” section of the website.
What if I'm not at home?
- If you're not at home, a new delivery will be made the next day, or the delivery partner will contact you to arrange a new delivery date, depending on the country and delivery method you choose.
- You may also need to visit your local post office to collect your parcel in case it cannot be delivered.

4. Returns
Do you accept returns?
- We accept returns under the following conditions:
o The item must have been sold in our online store.
o The item must not have been used in any way
o Returns or exchanges must be requested within 30 days of delivery.
o The return is made within 14 days of the return or exchange request.
 
To request a return, please contact our support team at support@fitharness.com
 
Can I exchange an item?
- We accept exchanges under the same conditions as returns.
- To request an exchange, please mention that you would like your item exchanged for another item when preparing your return with our support.
How long does it take to process a return?
- Returns are confirmed within 14 days of receipt in our warehouse.
- Once your return has been accepted, a refund, exchange or credit will be issued within 14 days of our acceptance of your return.

5. Other questions
Do you have any physical stores?
- We currently have no physical stores under our brand.
Is there a warranty?
- We guarantee that all products manufactured by us and sold via our online store are free from defects. We will gladly accept any request for a return or exchange resulting from a defective item provided the following conditions are met:
o The item must have been sold via our online store.
o The item must not have been used under any circumstances
o The return or exchange request must be made within 30 days of delivery.
o The return is made within 14 days of the return or exchange request.
If you have a return or exchange request resulting from a defective item, please contact our support team for more information on how to proceed.